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Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.

Nonviolent Communication includes a practice of empathy that involves listening for feelings and needs no matter how someone expresses themselves, and reflecting back the feelings and needs when it is helpful to do so. You can reflect back in a traditional NVC manner, or in a more creative way, with metaphors.

Why does NVC practice, and NVC training/coaching, appear to be not enough to bridge divides between people? This article takes a look at the trickle down effect of our societal conditioning, what we can add to our NVC lense, and what we can do "upstream" when NVC doesn't seem to be enough. Additionally, the article talks about unseen constraints that men, women and minority groups face in organizational settings...

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Trainer Tip: It's impossible to value other people’s needs and remain compassionate if we simultaneously harbor judgments. If we're willing to shift this behavior we can translate our judgments into acknowledging how something affects us. Once I got into the habit of this, my judgments began to subside dramatically. It became easy to love people and feel compassion for them, and I experienced a freedom I had never known before.

Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Trainer Tip: When someone is unresponsive it can be an opportunity to bring in more presence and connection through empathy. They may be worried that if they speak they'll say something they'll regret. Or they may want to know that their needs matters as much as yours. They may also need more space to clarify their thoughts.

Trainer Tip: What is motivating your (in)actions? Are you doing something in the name of supporting deeper heartfelt needs, free of judgement or blame? Or are you bringing in consequences based on viewing the other person as having "bad behaviour"?

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.