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Judgment is an attempt to protect from hopelessness or insecurity, at high cost. Instead, check in with fear, grief, or hurt. Then wonder what needs are at stake for everyone. This makes space for grief instead of anger, for negotiation rather than control, and for "calling in" rather than excluding. Wonder: “For whom would this be life-serving or not?”, “What strategies would care for all needs?” or, “What can I contribute now?”

When a person of color (A.K.A. a person from the Global Majority, or GM) tells a marginalization story that triggers a defensive response from a white participant in a group, to foster awareness and healing, leaders can address the white person's distress with empathy, highlighting the common dynamic of prioritizing white pain. From there, leaders can offer GM participants opportunity to share their experience and make requests of the group.

In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The facilitator then prompts the listener to paraphrase what they heard, ensuring mutual understanding. This cycle continues until both parties feel heard. Subsequently, the facilitator encourages them to discuss potential solutions collaboratively. Once both sides are satisfied, the session concludes, with participants potentially swapping roles for further practice. The aim is for everyone involved to gain experience in effective communication and conflict resolution.

Our brains often quickly categorizes things as good, bad, right, or wrong and then determines who’s to blame or praise. Maybe this  supports the illusion of order and predictability, thus provides a false sense of safety and reassurance. But its less effective in truly meeting our needs. By practicing "Living in the Observation," we can focus on reality, avoid unhelpful rumination, and find peace and empowerment in everyday life.

Ask the Trainer: "I have the understanding that the unconscious is vast compared to conscious mind. When I state 'needs' how well can I depend on there being something beneath my awareness that is actually the motivation?"

Trainer Tip: "Sometimes we are dissatisfied in our primary relationship, yet the thought of making a change is scary, so we stay in it. Sometimes we think we're afraid to learn the truth, so we don't ask direct questions."

Trainer Tip: Anger can be an opportunity to hear the "Please" behind the words and create a path to resolve conflicts compassionately.

Trainer Tip: Mary offers 3 foundational tips for making requests: positivity, specificity and doability.