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Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Turn feedback into a path for learning and growth by understanding what makes it challenging.

Discover your unique role in creating a world where everyone’s needs matter.

Step into leadership and connection by taking full responsibility while honoring all needs.

Understand the brain's role in self-talk and learn to meet your inner critic with empathy.

Open your heart across differences with humility and courage as you explore new perspectives.

Integrate empathy into daily life with ease and authenticity through practical tools and guidance.

Trainer Tip: When you suspect someone is lying, consider how it may be less important what the truth is. Instead, notice whether your need for trust is met. Without blame, nor labelling. you can make specific requests to meet your needs, while also respecting the other person’s needs. Read on for more.

Rediscover your innate capacity for collaboration and learn to overcome systemic barriers.

Gain practical skills to navigate organizational differences and foster collaboration.