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Trainer Tip: It is true that we cannot fully understand other people until we understand ourselves. Gain understanding and healing through self-empathy within the Compassionate Communication process.

Trainer Tip: Anger can be an opportunity to hear the "Please" behind the words and create a path to resolve conflicts compassionately.

In this video download, expert parent trainer and author of Parenting From Your Heart, Inbal Kashtan responds to the age-old question: "Why do children do things to annoy parents?"

Inbal offers parents and anyone with children in their life a lucid discussion of the important role self-empathy plays in creating healthy, supportive relationships.

Ask the Trainer: My question is about wanting to empathize more with my husband. Sometimes we connect very deeply, other times he slips back into "jackal talk..."

Ingrid guides parents to navigate everyday parenting challenges using the NVC model, such as the behavior of a frustrated child, a messy room, transition times and a child who collapses when things don't work out as she had hoped.

Experience John Kinyon's application of NVC Founder Marshall Rosenberg's 4-part model of reconciliation and healing, a model he developed over the course of decades of work with people around the world who have experienced the deep pain of violence.

Trainer Tip: When we respond in a way that is less than our ideal in terms of using NVC, we don't have to give up and think we are no good at NVC or that NVC doesn't work!