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Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or thank you in your conversations today.

Join Miki as she covers a lot of territory, defining leadership, helping us lead when we're not in the leadership chair, showing us how to have power in every moment and engage our fear instead of let it run us. Get some powerful leadership tools you can put to use today.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.

Taking 100% Responsibility offers a powerful antidote to the all-too-common dynamic of blaming that leaves you in the victim position and unable to have the relationship you want. Miki invites you to assume a stance of leadership while holding full care for both parties’ needs. No longer will you need to wait for the other person to change, nor will you need to give up your needs to reach harmony.

Miki explains how teachers and administrators can become more effective in relating to themselves, other faculty and staff, and they can contribute more to students' ability to feel connected and energized. Nonviolent Communication provides specific tools to empower ourselves and others to live more in line with our values and deeper needs.

Trainer Tip: NVC asks us to be aware of our needs and discomfort is evidence of an unment need. However focusing on ourselves when we're uncomfortable isn't always the best choice.

Trainer Tip: The needs we focus on meeting and the strategies we use to meet those needs change over time. Mary shares about the life-serving nature of change.

Trainer Tip: Find ways to celebrate each day and enrich your life.

Differentiation means you can access both autonomy and intimacy in relationships. When you're unafraid to lose yourself or be controlled, you can feel deeply connected and affected, while standing strong in yourself. Differentiation also means ability to tolerate disharmony and differences, self-soothe, offer compassion, and set boundaries. Here, we'll focus on setting boundaries with monitoring eye contact and physical interaction, and interrupt our "helping".