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Miki will take you step-by-step through four vital systems that support radical collaboration and foster meaning. You’ll learn how to design a decision making process, create clear statements of intent, and create a process for resolving conflict.

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

Trainer Tip: NVC-based social change naturally emerges from “a certain kind of spirituality”, a quality of spiritual clarity. Intuitions and impulses arising from spiritual clarity are more likely to support sustainable systems. Read on for how to bring more of this in, and ways to transform your complaint into commitment.

Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

Trainer Tip: Thinking someone is bad, wrong, or evil can make it more difficult to connect with them. If we focus on this kind of thinking, we stay in the problem or conflict. The minute we step out of judgement and listen for the needs underlying their actions, we begin working for the solution. Put your focus in the direction of the result you want. Read on for an example.

Transforming organizational culture requires attention and change at the systemic level. Learn which systems are crucial for any organization to establish and clarify whether that organization is collaborative or not, and then learn how to create and strengthen a collaborative organization.

Among NVC practitioners, empathy can be superficial. How open are you to being influenced by what others are saying? Do you reflect back and then guard and remain within your position of being right, even as you say otherwise? Only when we're eager to be influenced by what they say can we connect, expand our world and thus, shift the field. Without such openness we fool ourselves into thinking we are truly empathic listeners.

Trainer Tip: We can voice our upset about a situation and still see the higher self in the other person. Honest expression can deepen connection and bring us closer to resolution and connection, when we're not judging them. To know that they're a spiritual being, but think they're an insensitive slob or egotistical bore, is a contradiction. Instead, look for the needs they want to meet. See the spiritual being in everyone—even yourself.

What does nonviolence have to do with group facilitation?

Miki Kashtan believes that nonviolence is a way of being and living that orients us in all our thoughts, words and deeds toward the integration of truth, love and courage. All nonviolent individual and collective actions are aimed at preserving what serves life and challenging what does not. Facilitation is one clear path for bringing nonviolence to the world!

How can we act now, as facilitators, as if the world of our dreams, the Beloved Community, is already in place?

Trainer Tip: We have a better chance of getting our needs met if we prioritize connecting with one another's needs more than being right. This way we can reduce the chances of conflict arising. We also increase the possibility we can find ways everyone’s needs can be met.