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To help you stay connected to yourself and the other person when in challenging discussions about COVID-19 vaccines or other hot issues, without labeling others as reactive or otherwise, you can begin by tracking signs of your own reactivity to bring mindfulness onboard, then shifting your attention to universal needs; and asking to connect about it later. Read on for more.

Often patients need enough emotional space to reduce any inner stuckness in their situation. They need to do this before they can adequately absorb information or effectively take next steps. Empathy can help with this. Empathy requires an intention to connect non-judgmentally. This gets better with practice. Read on for examples of how a situation can play out with, and without, empathy. And the difference it makes in healthcare.

Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.

Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Ask the Trainer: "Could you share a list of types of requests, with examples of each and a possible strategy for formulating requests in conversation?"

Trainer Tip: Whether we listen to our own or the other person’s needs first, connecting to needs can help us release judgments of others, see their humanness, help us to begin to hear them and ultimately connect to them. Be aware today of times when you are judging someone. Then be aware of your own needs to improve your connection to them.

John introduces his Self-Connection Exercise as a mindful way of coming to awareness via OFNR. Breath: immediately observable, a reminder to observe. Body: feeling the body, awareness of sensations. Needs: an experience of wholeness that expands awareness of the totality of experience. Listen.

Our craving for love, acceptance, and approval can lead us to show only parts of ourselves and hide others. This lack of authenticity breeds disconnection and mistrust, leading to those very needs not being met. Once I accept myself, being authentic is easier. And then people in my life can love me for who I really am, warts and all.

Trainer Tip: We can improve our relationships by focusing our attention first on connection instead of other stragegies.

Ask the Trainer: "In trainings I say our jackals are thoughts and now I've come to wonder if all thoughts are jackals...?"