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Making Sure We Are Heard
Media Type:
Trainer Tips
Time Investment:
1 - 2 minutes
Date Added:
6/16/2019
Date Created:
2005
Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.
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