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Observation is the awareness of our sensory perceptions and thoughts, separate from evaluations and judgments. Feeling involves bodily sensations and emotions, distinct from "faux feelings" that mix thought and emotion. Needs encompass universal human requirements for survival and wellness, while thoughts and evaluations express needs. Requests are rooted in connection and invite true willingness, rather than demanding compliance.

When you don't have a sense of being heard you can apply skills to help you can interrupt cycles of reactivity and resentment, and create connection. Let's look at six ways that will support you in being heard. These are clarity about the topic and needs; supportive conditions; respect for autonomy; sharing your intention; attending to emotional security; and making clear requests.

Trainer Tip: We can improve our relationships by focusing our attention first on connection instead of other stragegies.

Past hurt and pain can get triggered even when it doesn't have much to do with the present. When that happens we can gain perspective by self reflecting, engaging self empathy, grounding an "anchor", noticing the present-moment safety, naming needs and making requests.

One of the most important things you can do to live a meaningful and rewarding life filled with vitality is reclaim your emotions. Eric offers a tip to reclaim your emotions, rescuing you from the numb and deadening state of “fine."

Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

In this edition of Conflict Improv, CNVC Certified Trainer Christine King navigates the challenging practice of expressing honesty when that expression might easily be heard as criticism.

Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way. Most of us believe we are powerless at work – even if we’re the one “in charge.” This course offers you the opportunity to learn how to consciously change this mindset, and have a positive impact on workplace culture and attitudes along the way.